Technical Business

People Business Excellence

Operational Excellence

What Our Clients Say

BEC conceptualized their approach to our culture and created the hard side/soft side approach to developing healthy, high performing organizations. This approach worked at GMAC by including front line people in decisions and improved productivity and morale. Utilizing this approach in our Call Centers resulted in an increase of key metrics of 67%.

BEC consultants were also effective in designing and deploying an annual employee survey to diagnose barriers to accomplishing the Vision.

G. Kusumi, President, CEO

As president of Nationwide Health Plans, a subsidiary of Nationwide Insurance, I engaged Boniface Edward Consulting to develop our work teams and Leadership. Vince Johnson conducted team training and executive coaching for our staff. We started with management and were so impressed with the results that we expanded the program to have Vince provide Leadership Development, Business Improvement Consulting and team training to our entire employee population. The results were outstanding. Our engagement scores improved and so did operating results.

Vince is a gifted facilitator who quickly earned the respect of even the most doubtful participants. He is quick to identify problem areas and address them head on. Vince is energetic, insightful and one of the best facilitators I have encountered in my 40 year career.

J San Filippo, President Nationwide BetterHealth

We engaged Boniface Edward Consulting during a time when our workload significantly increased and had to deal with the structure of company and initiate complex change to meet client needs. BEC framed and managed the project to overhaul the organization. Vince was instrumental in helping staff deal with Cultural Change and Leadership Development by training and implementing a shared leadership model throughout the organization. We were able to eliminate a large backlog and improve customer retention while at the same time provide development opportunities for members of the workforce. The quality was outstanding. When he left the employees insisted on recognizing Vince through a celebration lunch.

Vince Johnson is a very good communicator who knows how to bring people together during difficult times. Great sounding board on difficult issues. I use him as an executive coach.

J Hauer, General Manager TPA Operations